Refund policy

We want you to love what you ordered. If something isn’t right, you can return it within 10 days of delivery.

What can be returned

• Unopened, unused items in their original packaging and seal. For hygiene reasons, opened or used cosmetics can’t be returned unless they arrived damaged or faulty.
• Items marked final sale and gift cards can’t be returned.

Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn’t what you ordered, email us within 10 days of delivery with your order number and a photo. We’ll replace it or refund it, including shipping.

How to start a return
Email info@opuloral.com with your order number and the items you’d like to return. We’ll reply with return instructions. Items sent back without first contacting us can’t be accepted.

Return shipping
The customer pays return shipping, unless the item arrived damaged, faulty or wrong.

Refunds
Once we receive and check your return, we’ll email you. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges aren’t refunded unless the return is due to our error.

Exchanges
To exchange a shade, return the original item and place a new order.